FAQs
Caring For Your Purchase
Do not shower or swim in your items.
Do not expose to direct sunlight/heat
Clean clay by wiping gently with alcohol and a Q-tip.
Brass findings can be polished with Brasso or ketchup. (Avoid contact with clay)
Do not bend or drop your pieces and store them in a cool, dry place
Shipping
We ship worldwide. Items will be shipped in 5-10 business days of purchase date. Shipping time is typically much quicker, but we prefer to under-promise and over-deliver. October-December have the longest shipping times due to the holidays.
Returns/Exchanges
Returns/exchanges: We do not offer returns or exchanges on earrings, necklaces, rings or bracelets for sanitary reasons. Other items like stickers or keychains can be exchanged or returned for store credit. Items must be recieved in their original condition and be unused. Customer is respobsible for return shipping. For exchanges, customer is responsible for shipping if the order falls below amount required for free shipping.
** All sale, clearance, and other items purchased at a discount are not eligible for returns or exchanges**
Additional Questions
If you have questions regarding the status of your order, custom orders or wholesale, please send them to: blueridgeclayshop@gmail.com. Inquiries sent on Instagram or Facebook will not be answered as we recieve so many messages that we cannot guarantee we will see all DMs. .
Wholesale
We are currently preparing our storefront on Faire Wholesale. Currently, we plan to begin offering products in the new year. Please reach out with any questions.